Delete your ClarixUP account

Request account deletion

You can start the request in your browser without installing the app or signing in.

Start account deletion

1. Open the deletion form and enter your account email address. Request a confirmation code.
2. Enter the eight-digit code from the email. It is valid for ten minutes.
3. Review the data to be deleted and the workplace records to be retained, including the retention information shown for your workplace.
4. If you own a workplace or portfolio, transfer responsibility to an eligible existing member first. If none is available, invite a suitable person or contact support. Deleting your login does not delete the workplace or portfolio.
5. Confirm the irreversible deletion explicitly. Save your personal status key so you can check progress on the same form.

Alternatively, open Profile → Delete account in the employee app.

Internal test version: if your account belongs to the test server, use the test-server deletion form. Test and production accounts are separate.

Data deleted with your account

Final confirmation removes your personal login record, name, email and password credentials. Account sessions, account-linked device registrations, roles and login codes are removed or revoked. Private evidence drafts, unassigned evidence photos and unpublished knowledge drafts are deleted. Personal avatars and calendar entries are removed where no other login shares the employee record.

Workplace communication: in the internal test version, workplace chat posts, polls, news and their attachments remain available to the workplace; author links to the deleted app login are removed and saved author display names anonymised. Existing media-retention periods still apply. The current production version still removes your own chat text and news posts during account deletion. The public production app will receive the changed behavior in a separate release.

Associated private file objects are queued for erasure. Failed file deletions are retried; the request is not marked complete while files remain queued. The status page shows a 30-day processing deadline and flags overdue requests. If a request remains incomplete, contact support with its request number. Device-local data is cleared on logout; other devices clear their account data on their next server check. Files you exported and copies held by recipients need separate handling.

Records retained and retention periods

Deleting your app account does not automatically erase your employer's personnel, working-time, absence, remuneration, payroll or completed evidence records. Published workplace instructions, shared business records and required audit records can also remain; login author links are removed or anonymised where supported. Your workplace remains responsible for the purpose, legal basis, retention and erasure of these records. Contact your workplace for deletion of its employment records.

The following retention information is the same as in the app privacy policy:

Your workplace determines retention of time, personnel, remuneration and evidence records according to their purposes and applicable legal obligations. The technical default for time records is 24 months. Your workplace can configure retention; disabled automatic erasure and legal holds can result in longer storage. Therefore 24 months is not a maximum for all employment information. The deletion preview shows your workplace's time-retention setting.

Chat media currently has a 30-day retention setting, after which a cleanup service removes it from file storage. This does not automatically erase the message text. Message text, boards, published knowledge and completed business records follow content deletion, account-deletion rules and your workplace's retention policy. Closed reports and completed account-deletion receipts are removed after 90 days. Open cases remain until handled or until file erasure succeeds. Deletion confirmation codes are valid for ten minutes; a cleanup service removes expired deletion challenges.

Mobile access tokens currently last ten minutes; renewal ends after 30 days without use and no later than 90 days after session creation. Expiry does not mean that all security and session records are automatically erased then. Account deletion removes associated sessions. Other security records remain only as needed to protect the service and investigate the relevant matter.

Erased live data may remain in encrypted backups until rotation. Regular rotation retains hourly, daily and up to eight weekly recovery points; daily protected archives are locked against deletion for 30 days. If backups fail, older recovery points may remain until replaced by new verified backups. Backups are for recovery. Previous erasures must be reapplied following a restoration.

No email access, or need help?

You can also request account and associated-data deletion by emailing contact@clarixup.de, including when you cannot receive the confirmation email. State your account email address and workplace, and whether you use the internal test version. Do not send passwords or login codes. We may need appropriate identity verification before acting.

The provider is Labonde Software Ltd (ClarixUP), Tasou Chatzipapanastasiou 11, Office 002, 8035 Geroskipou, Cyprus. Further details: employee-app privacy policy and legal notice.